Refiner vs. Custify
A side-by-side comparison based on G2 review data.
| Metric | Refiner | Custify |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 534 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 8.9 | 8.9 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 76.923077 | 79.206049 |
| Small Business | 54.2% | 63.8% |
| Mid-Market | 33.3% | 33.5% |
| Enterprise | 12.5% | 2.7% |
| Total page views | 118 | 1,138 |
| Total LLM citations | 322 | 3,548 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
Custify
Custify is the customer success platform designed to help SaaS businesses reduce churn, boost customer lifetime value, and deliver world-class customer experiences. With an intuitive interface and powerful features, Custify empowers Customer Success teams to manage every aspect of the customer journey—from seamless onboarding to proactive renewal and expansion—using real-time health scores, automated alerts, and predictive analytics. Custify integrates data across your entire tech stack, providing a centralized, single source of truth for each customer.
- Ease of Use
- Customer Support
- Intuitive
- Integrations
- Automation
- Centralized Information