Refiner vs. AskNicely
A side-by-side comparison based on G2 review data.
| Metric | Refiner | AskNicely |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 26 | 1,051 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 8.9 | 9.3 |
| Quality of support | 9.2 | 9.5 |
| Meets requirements | 9.1 | 9.4 |
| NPS | 76.923077 | 88.058252 |
| Small Business | 54.2% | 43.2% |
| Mid-Market | 33.3% | 48.0% |
| Enterprise | 12.5% | 8.7% |
| Total page views | 118 | 714 |
| Total LLM citations | 322 | 3,950 |
Refiner
In-product survey platform for web & mobile apps. Customize every aspect - design, targeting, logic - to get 4x higher response rates than clunky alternatives. Launch NPS, CES, CSAT, PMF surveys with advanced segmentation and 15+ integrations. Transform survey results into market-leading products and better customer retention.
- Ease of Use
- Easy Integrations
- Easy Setup
- Setup Ease
- Time-saving
- Integrations
AskNicely
AskNicely is the recognized leader in customer experience management and has the only desktop-to-mobile platform for people-powered businesses. We bring feedback, insights, coaching and brand-aligned service standards into the pocket of your frontline team who are now equipped to improve the service experience customers receive every day.
- Ease of Use
- Customer Support
- Customer Feedback
- Helpful
- Easy Setup
- Intuitive