G2 Vendor Directory

Shift vs. Freshcaller

A side-by-side comparison based on G2 review data.

MetricShift

by Redbrick

Freshcaller

by Freshworks

Overall rating4.44.1
Review count263132
Ease of use9.28.8
Ease of setup9.28.6
Quality of support8.88.7
Meets requirements8.98.6
NPS65.64885541.732283
Small Business88.6%70.0%
Mid-Market10.2%24.6%
Enterprise1.2%5.4%
Total page views1,538387
Total LLM citations8,3063,264

Shift

Shift is a customizable browser built for people who live in their browser all day. Unlike standard browsers, Shift lets you drag and drop apps, bars, and controls to build a layout that actually matches how you work. Choose from 6 starter templates or build from scratch. Either way, you end up with a browser that fits your workflow, not the other way around. Whether you're a freelancer juggling clients, a remote worker managing multiple tools, or an entrepreneur running several projects at once, Shift gives you the flexibility to shape your digital workspace around your life.

Pros

  • Ease of Use
  • Easy Accessibility
  • Daily Use
  • Easy Access
  • Simple
  • Tab Management

Freshcaller

Freshdesk Contact Center (Formerly Freshcaller) is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshdesk Contact Center lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshdesk Contact Center integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

Pros

  • Ease of Use
  • Dialing Features
  • Quick Setup
  • User-Friendly
  • Simple
  • Easy Setup