Realtime vs. Zoho Assist
A side-by-side comparison based on G2 review data.
| Metric | Realtime | Zoho Assist |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 41 | 754 |
| Ease of use | 9.8 | 9.4 |
| Ease of setup | 9.8 | 9.4 |
| Quality of support | 9.8 | 9.1 |
| Meets requirements | 9.8 | 9.4 |
| NPS | 95 | 79.343365 |
| Small Business | 17.1% | 71.4% |
| Mid-Market | 78.0% | 23.2% |
| Enterprise | 4.9% | 5.4% |
| Total page views | 61 | 3,087 |
| Total LLM citations | 29 | 19,400 |
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality
Zoho Assist
Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver seamless IT support and manage remote devices effortlessly. Whether you're assisting customers in real time or managing unattended endpoints, Zoho Assist offers a fast, secure, and reliable platform that works across devices and operating systems. With zero setup required on the technician's end and a lightweight client for end users, Zoho Assist makes remote troubleshooting simple and efficient, no complicated configurations, no hassle.
- Ease of Use
- Remote Access
- Remote Support
- Easy Setup
- Reliability
- Easy Access