Re:amaze vs. Gladly
A side-by-side comparison based on G2 review data.
| Metric | Re:amaze | Gladly |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 140 | 1,113 |
| Ease of use | 9.2 | 9.6 |
| Ease of setup | 9.1 | 9.4 |
| Quality of support | 9.5 | 9.5 |
| Meets requirements | 9.3 | 9.4 |
| NPS | 75.182482 | 80.939227 |
| Small Business | 80.7% | 22.4% |
| Mid-Market | 17.1% | 61.0% |
| Enterprise | 2.1% | 16.6% |
| Total page views | 751 | 1,767 |
| Total LLM citations | 2,692 | 8,425 |
Re:amaze
Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback).
- Flexibility
- Customer Support
Gladly
The world’s most customer-centric brands use Gladly’s CX platform to drive down costs, nurture relationships, and increase loyalty. Powered by proprietary Customer AI, Gladly is the only CX platform that puts the customer, not tickets, at the center of every conversation. Gladly is simple to use, maintains a continuous conversation across channels, and balances human connection with intelligent and empathetic automation. For B2C leaders who refuse to compromise, Gladly delivers radically efficient service and radically personal experiences.
- Ease of Use
- Helpful
- Features
- Efficiency
- Customer Support
- Intuitive