G2 Vendor Directory

Rafiki AI vs. RingEX

A side-by-side comparison based on G2 review data.

MetricRafiki AI

by GetRafiki

RingEX

by RingCentral

Overall rating4.54.2
Review count231,516
Ease of use8.68.8
Ease of setup8.78.5
Quality of support9.78.3
Meets requirements8.69.0
NPS65.21739148.351648
Small Business60.9%57.9%
Mid-Market39.1%35.1%
Enterprise0.0%7.0%
Total page views676,988
Total LLM citations2816,099

Rafiki AI

Rafiki AI is a Generative AI–powered conversation and revenue intelligence platform that helps revenue teams capture every customer interaction, coach reps with real evidence, automate the busywork after every call, and close more deals faster. Rafiki AI helps you spot deal risks, surface upside opportunities, and improve every sales conversation. Its state-of-the-art AI engine records, transcribes, and analyzes all your sales calls across web conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and email — turning conversations into pipeline insights you can act on.

Pros

  • Ease of Use
  • Customer Support
  • Simple
  • Features
  • Accuracy
  • Customizability

RingEX

WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Reliability
  • Phone Calls
  • Features