Rafiki AI vs. InMoment Experience Improvement (XI) Platform
A side-by-side comparison based on G2 review data.
| Metric | Rafiki AI | InMoment Experience Improvement (XI) Platform |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 23 | 319 |
| Ease of use | 8.6 | 9.4 |
| Ease of setup | 8.7 | 9.0 |
| Quality of support | 9.7 | 9.1 |
| Meets requirements | 8.6 | 9.1 |
| NPS | 65.217391 | 86.942675 |
| Small Business | 60.9% | 47.8% |
| Mid-Market | 39.1% | 39.2% |
| Enterprise | 0.0% | 13.0% |
| Total page views | 67 | 490 |
| Total LLM citations | 28 | 3,432 |
Rafiki AI
Rafiki AI is a Generative AI–powered conversation and revenue intelligence platform that helps revenue teams capture every customer interaction, coach reps with real evidence, automate the busywork after every call, and close more deals faster. Rafiki AI helps you spot deal risks, surface upside opportunities, and improve every sales conversation. Its state-of-the-art AI engine records, transcribes, and analyzes all your sales calls across web conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and email — turning conversations into pipeline insights you can act on.
- Ease of Use
- Customer Support
- Simple
- Features
- Accuracy
- Customizability
InMoment Experience Improvement (XI) Platform
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos.