G2 Vendor Directory

Rafiki AI vs. Salesforce Sales Cloud

A side-by-side comparison based on G2 review data.

MetricRafiki AI

by GetRafiki

Salesforce Sales Cloud

by Salesforce

Overall rating4.54.4
Review count2327,576
Ease of use8.68.4
Ease of setup8.78.2
Quality of support9.78.4
Meets requirements8.68.9
NPS65.21739156.989864
Small Business60.9%20.6%
Mid-Market39.1%45.5%
Enterprise0.0%34.0%
Total page views6748,012
Total LLM citations2868,352

Rafiki AI

Rafiki AI is a Generative AI–powered conversation and revenue intelligence platform that helps revenue teams capture every customer interaction, coach reps with real evidence, automate the busywork after every call, and close more deals faster. Rafiki AI helps you spot deal risks, surface upside opportunities, and improve every sales conversation. Its state-of-the-art AI engine records, transcribes, and analyzes all your sales calls across web conferencing tools (Zoom, Google Meet, Microsoft Teams), dialers, and email — turning conversations into pipeline insights you can act on.

Pros

  • Ease of Use
  • Customer Support
  • Simple
  • Features
  • Accuracy
  • Customizability

Salesforce Sales Cloud

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless.

Pros

  • Ease of Use
  • Features
  • Lead Management
  • Salesforce Integration
  • Customization
  • Customizability