Quiq vs. Haptik
A side-by-side comparison based on G2 review data.
| Metric | Quiq | Haptik |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 45 | 171 |
| Ease of use | 9.2 | 9.0 |
| Ease of setup | 9.1 | 8.7 |
| Quality of support | 9.6 | 9.0 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 84.444444 | 66.26506 |
| Small Business | 31.1% | 19.8% |
| Mid-Market | 48.9% | 50.9% |
| Enterprise | 20.0% | 29.3% |
| Total page views | 499 | 774 |
| Total LLM citations | 2,177 | 3,131 |
Quiq
Quiq is an agentic AI customer journey platform that helps enterprise brands resolve customer needs across voice, messaging, chat, SMS, and digital channels. The platform combines AI Agents, AI Assistants, and human support tools in one continuous customer experience, while maintaining visibility and control over every AI decision. Quiq enables businesses to automate customer interactions, execute workflows, and support human agents without losing conversational context. Customers can move between AI and human support, or switch channels entirely, without repeating information.
- Customer Support
- Ease of Use
- Helpful
- Artificial Intelligence
- Customer Satisfaction
- Features
Haptik
Haptik builds agentic AI-driven voice and chat experiences that acquire, engage, and retain customers across 20+ channels and 100+ languages. Our multi-agent orchestration platform resolves queries, takes real actions across your CRM, ticketing, and MarTech stack while sounding like a real human. Trusted by Reliance Jio, Indian Oil Corporation Ltd, CEAT, Upstox, McDonald's, Prime Health, Pantheon Development, P&G, and Varun Beverages, Haptik has been recognized as the 𝗕𝗲𝘀𝘁 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗖𝗼𝗺𝗽𝗮𝗻𝘆, Category Leader by Gartner, G2, and Opus
- Helpful
- Ease of Use
- Features
- Customer Support
- Efficiency
- Integrations