Qualtrics Customer Experience vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Qualtrics Customer Experience | Loris |
|---|---|---|
| Overall rating | 4.3 | 4.8 |
| Review count | 752 | 11 |
| Ease of use | 8.6 | 9.5 |
| Ease of setup | 7.9 | 9.5 |
| Quality of support | 8.7 | 10.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 55.647383 | 90.909091 |
| Small Business | 12.5% | 9.1% |
| Mid-Market | 35.5% | 72.7% |
| Enterprise | 52.0% | 18.2% |
| Total page views | 2,135 | 78 |
| Total LLM citations | 25,291 | 193 |
Qualtrics Customer Experience
Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn.
- Ease of Use
- Analytics
- Helpful
- Reporting
- Feedback Management
- Insights Generation
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.