Qiscus vs. Talkdesk
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Talkdesk |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 2,606 |
| Ease of use | 9.5 | 9.2 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 8.7 | 9.0 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 47.826087 | 64.518695 |
| Small Business | 36.4% | 20.0% |
| Mid-Market | 63.6% | 60.1% |
| Enterprise | 0.0% | 19.9% |
| Total page views | 136 | 4,672 |
| Total LLM citations | 353 | 25,552 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Talkdesk
Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved.
- Ease of Use
- Efficiency
- Features
- Call Management
- Helpful
- Customer Support