Qiscus vs. ServiceNow Customer Service Management
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | ServiceNow Customer Service Management |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 523 |
| Ease of use | 9.5 | 8.7 |
| Ease of setup | 8.9 | 8.3 |
| Quality of support | 8.7 | 8.7 |
| Meets requirements | 8.9 | 8.9 |
| NPS | 47.826087 | 54.473161 |
| Small Business | 36.4% | 12.8% |
| Mid-Market | 63.6% | 33.0% |
| Enterprise | 0.0% | 54.2% |
| Total page views | 136 | 2,472 |
| Total LLM citations | 353 | 12,182 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
ServiceNow Customer Service Management
ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents.
- Ease of Use
- Features
- Case Management
- Efficiency
- Automation
- Centralization