Qiscus vs. Kustomer
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Kustomer |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 566 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 8.9 | 8.9 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 47.826087 | 63.432836 |
| Small Business | 36.4% | 21.8% |
| Mid-Market | 63.6% | 66.2% |
| Enterprise | 0.0% | 11.9% |
| Total page views | 136 | 1,690 |
| Total LLM citations | 353 | 8,760 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Kustomer
Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Time-saving