Qiscus vs. Freshdesk
A side-by-side comparison based on G2 review data.
| Metric | Qiscus | Freshdesk |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 23 | 3,867 |
| Ease of use | 9.5 | 9.0 |
| Ease of setup | 8.9 | 8.8 |
| Quality of support | 8.7 | 8.9 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 47.826087 | 59.968271 |
| Small Business | 36.4% | 48.4% |
| Mid-Market | 63.6% | 40.1% |
| Enterprise | 0.0% | 11.5% |
| Total page views | 136 | 7,292 |
| Total LLM citations | 353 | 63,061 |
Qiscus
Qiscus is a leading Omnichannel Customer Engagement Platform in Indonesia which operates as a B2B Software as a Service enterprise. Since its inception in Singapore, Qiscus has helped hundreds of clients from 23 industries in 19 countries, with 13 various use cases in its portfolio. Qiscus offers solutions to help companies embrace new expectations of excellent customer experience (CX) throughout every step of their customer journey.
Freshdesk
Freshdesk (a product of Freshworks Inc.) helps customer service teams move from their first AI agent to AI-powered customer service, without a drawn-out transformation program. Freshdesk unifies channels, conversations, AI, and customer context into one place, so agents always have the full picture before responding. Ready-to-use AI agents understand intent, take action, and resolve requests across channels, not just route them. AI Copilot helps every agent work faster and with more confidence, and AI Insights turns service data into decisions instead of dashboards.
- Ease of Use
- Features
- Automation
- Ticket Management
- Efficiency
- Helpful