Pythia for Zendesk vs. Scratchpad
A side-by-side comparison based on G2 review data.
| Metric | Pythia for Zendesk | Scratchpad |
|---|---|---|
| Overall rating | 4.9 | 4.8 |
| Review count | 12 | 1,493 |
| Ease of use | 9.5 | 9.6 |
| Ease of setup | 10.0 | 9.5 |
| Quality of support | 9.8 | 9.7 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 91.666667 | 91.032609 |
| Small Business | 90.9% | 21.2% |
| Mid-Market | 9.1% | 57.9% |
| Enterprise | 0.0% | 20.9% |
| Total page views | 24 | 535 |
| Total LLM citations | 7 | 2,284 |
Pythia for Zendesk
Pythia is a one-stop-shop of affordable AI tools for scaling the productivity of your Zendesk. – Advanced Macros helps to utilize macros in Zendesk Support. – Advanced Shortcuts helps to utilize shprtcuts in Zendesk Chat. – Macros Reporting provides an in-depth view of macros usage trends. – Pythia Classifier categorizes incoming tickets automatically.
Scratchpad
Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The
- Ease of Use
- Helpful
- Salesforce Integration
- Time-saving
- Daily Use
- CRM Integration