Pulseway vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Pulseway | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 125 | 789 |
| Ease of use | 9.2 | 9.1 |
| Ease of setup | 9.1 | 8.8 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 68.852459 | 53.333333 |
| Small Business | 52.4% | 8.2% |
| Mid-Market | 42.7% | 68.0% |
| Enterprise | 4.8% | 23.9% |
| Total page views | 537 | 1,346 |
| Total LLM citations | 3,310 | 9,590 |
Pulseway
Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface.
- Ease of Use
- Customer Support
- Features
- Monitoring
- Responsive Support
- Intuitive
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction