Pulseway vs. Jira Service Management
A side-by-side comparison based on G2 review data.
| Metric | Pulseway | Jira Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 125 | 986 |
| Ease of use | 9.2 | 8.5 |
| Ease of setup | 9.1 | 8.3 |
| Quality of support | 9.1 | 8.6 |
| Meets requirements | 9.2 | 8.9 |
| NPS | 68.852459 | 51.508845 |
| Small Business | 52.4% | 19.1% |
| Mid-Market | 42.7% | 42.9% |
| Enterprise | 4.8% | 38.1% |
| Total page views | 537 | 1,782 |
| Total LLM citations | 3,310 | 30,767 |
Pulseway
Pulseway is RMM software, built to help MSPs and IT teams reduce downtime, take control and become more efficient. Pulseway provides all-in-one IT monitoring and management software, filled with features and modules to boost your productivity straight out of the box and never miss critical alerts. - Pulseway’s comprehensive remote monitoring and management (RMM) software provides a complete view across your network. View operational data for workstations, servers, VMs, network devices and more, while resolving issues straight from the same interface.
- Ease of Use
- Customer Support
- Features
- Monitoring
- Responsive Support
- Intuitive
Jira Service Management
Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external stakeholders. Teams from Development to IT to HR use Jira Service Management to intake requests from employees, respond to incidents, deploy changes to improve products or services, track assets, surface knowledge, and automate workflows.
- Ease of Use
- Integrations
- Automation
- Ticket Management
- Tracking Ease
- Features