Pulse vs. Retently

Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence.

Retently is one of the leaders in the customer experience management industry. We help both Customer Experience and Product teams to better understand their customers and take feedback-based actions. Customer Feedback Automatically collect feedback from every customer at any point in the customer journey with our easy to personalize & quick surveys, which display as personalized conversations that generate higher than average response rates.