Pulse vs. Medallia Agent Connect
A side-by-side comparison based on G2 review data.
| Metric | Pulse | Medallia Agent Connect |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 21 | 276 |
| Ease of use | 8.3 | 9.3 |
| Ease of setup | 8.1 | 9.2 |
| Quality of support | 9.9 | 9.4 |
| Meets requirements | 8.2 | 9.2 |
| NPS | 76.190476 | 75.471698 |
| Small Business | 10.0% | 38.4% |
| Mid-Market | 80.0% | 54.3% |
| Enterprise | 10.0% | 7.2% |
| Total page views | 901 | 239 |
| Total LLM citations | 991 | 375 |
Pulse
Pulse is the world’s leading AI-native Feedback Intelligence Platform built for modern enterprises. In today’s digital-first world, customer feedback is scattered across endless channels — from support tickets, CRM notes, app store reviews, call transcripts, Slack channels, and social media chatter to D2C aggregator platforms. For product, customer success, and operations teams, this creates an overwhelming challenge: how to unify, prioritise, and act on fragmented signals at scale. Pulse solves this by transforming unstructured customer feedback into structured, revenue-driving intelligence.
- Insights Generation
- Customer Insights
- Efficiency
- Automation
- Ease of Use
- Feature Development
Medallia Agent Connect
Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing.