protel PMS vs. HelloShift
A side-by-side comparison based on G2 review data.
| Metric | protel PMS | HelloShift |
|---|---|---|
| Overall rating | 3.5 | 4.7 |
| Review count | 12 | 18 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 7.1 | 9.6 |
| Quality of support | 6.0 | 9.0 |
| Meets requirements | 6.9 | 9.2 |
| NPS | -9.090909 | 77.777778 |
| Small Business | 50.0% | 66.7% |
| Mid-Market | 41.7% | 27.8% |
| Enterprise | 8.3% | 5.6% |
| Total page views | 81 | 68 |
| Total LLM citations | 577 | 162 |
protel PMS
protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry.
HelloShift
HelloShift is an AI-powered hotel operations platform that replaces fragmented tools with one system for guest communications, housekeeping, staff collaboration, and contactless check-in. Founded in 2014 and based in San Francisco, HelloShift serves independent hotels, boutique properties, and branded franchises across Marriott, Hilton, Wyndham, and IHG portfolios. AI Voice answers calls 24/7 in 100+ languages, handling up to 85% of routine inquiries (per SoFLA Vacations case study) and booking rooms directly through PMS integration.