ProProfs Survey Maker vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Survey Maker | LiveAgent |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 53 | 1,538 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.2 | 8.9 |
| Quality of support | 8.8 | 9.2 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 60 | 69.277515 |
| Small Business | 37.5% | 66.6% |
| Mid-Market | 50.0% | 23.5% |
| Enterprise | 12.5% | 9.9% |
| Total page views | 216 | 1,682 |
| Total LLM citations | 216 | 13,109 |
ProProfs Survey Maker
ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up.
- Ease of Use
- Easy Setup
- Survey Creation
- Quick Setup
- Setup Ease
- Ease of Creation
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple