ProProfs Survey Maker vs. HubSpot Service Hub
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Survey Maker | HubSpot Service Hub |
|---|---|---|
| Overall rating | 4.3 | 4.4 |
| Review count | 53 | 3,017 |
| Ease of use | 9.4 | 8.8 |
| Ease of setup | 9.2 | 8.5 |
| Quality of support | 8.8 | 8.9 |
| Meets requirements | 9.1 | 8.7 |
| NPS | 60 | 59.01752 |
| Small Business | 37.5% | 59.5% |
| Mid-Market | 50.0% | 37.0% |
| Enterprise | 12.5% | 3.4% |
| Total page views | 216 | 3,631 |
| Total LLM citations | 216 | 72,551 |
ProProfs Survey Maker
ProProfs Survey Maker is built for easily creating custom customer surveys, CSAT, CX, and NPS forms using AI. You give it a short prompt about what you need, and it puts together a polished survey with branching already working. Teams use it for everything from a quick poll to a few early users, all the way up to bigger sends without things breaking or surprise bills showing up.
- Ease of Use
- Easy Setup
- Survey Creation
- Quick Setup
- Setup Ease
- Ease of Creation
HubSpot Service Hub
Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.
- Ease of Use
- Features
- Helpful
- Case Management
- Efficiency
- Ticketing Management