ProProfs Knowledge Base Software vs. Author-It
A side-by-side comparison based on G2 review data.
| Metric | ProProfs Knowledge Base Software | Author-It |
|---|---|---|
| Overall rating | 4.6 | 3.9 |
| Review count | 32 | 45 |
| Ease of use | 9.6 | 7.8 |
| Ease of setup | 9.1 | 6.9 |
| Quality of support | 9.4 | 8.6 |
| Meets requirements | 9.2 | 8.5 |
| NPS | 81.25 | 26.666667 |
| Small Business | 43.8% | 26.7% |
| Mid-Market | 46.9% | 51.1% |
| Enterprise | 9.4% | 22.2% |
| Total page views | 420 | 414 |
| Total LLM citations | 410 | 800 |
ProProfs Knowledge Base Software
ProProfs Knowledge Base is built to run your customer help center and internal knowledge base in one place, powered by AI to help organizations create, manage, and deliver help content for both audiences without switching tools. Teams use it to build public help centers, internal wikis, product documentation, SOPs, and onboarding resources, all from one workspace, reducing support tickets and centralizing company knowledge along the way.
Author-It
Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization, and publishing of a wide variety of information products. Single sourcing is the core of Author-it, and with loads of functionality like multi-channel publishing, variant management, review and approval workflows, and authoring assistance, we offer a collaborative solution capable of dealing with the needs of any organization, from SMBs to Enterprise.