G2 Vendor Directory

Prophet CRM vs. Backstory

A side-by-side comparison based on G2 review data.

MetricProphet CRM

by Avidian Technologies

Backstory

by Backstory

Overall rating4.14.5
Review count195630
Ease of use8.39.0
Ease of setup7.78.6
Quality of support9.09.2
Meets requirements8.58.9
NPS40.20618667.710049
Small Business67.0%10.7%
Mid-Market26.3%35.0%
Enterprise6.7%54.4%
Total page views1521,018
Total LLM citations1412,775

Prophet CRM

Prophet CRM is embedded in Outlook, not simply integrated. This allows Prophet to uniquely leverage the work you and your team already do in Outlook, and automatically associates that activity to the appropriate customer opportunity within Prophet CRM. Whether from your desktop or mobile device, all Outlook-based emails, tasks, and calendar events are automatically tracked and associated to the corresponding opportunity, unburdening your team from administrative entry and giving them more time to sell.

Pros

    Backstory

    Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

    Pros

    • Helpful
    • Customer Support
    • Ease of Use
    • Intuitive
    • Easy Setup
    • Customization