Preference Management | Do Not Contact Compliance vs. Zendesk Contact Center

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. MYPREFERENCES enables the collection, centralization, and distribution of customer communication consent and preferences across the enterprise. We leverage our technology, process, and service best practices to maximize customer consents and preferences (zero-party data) collection for enhanced CX and customer interactions.

Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WFM, QA and reporting are included, no vendors to chase, no code to manage.