G2 Vendor Directory

Phone2 vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricPhone2

by Phone2

Ultatel

by Ultatel

Overall rating3.94.7
Review count1854
Ease of use8.69.5
Ease of setup9.29.4
Quality of support8.09.6
Meets requirements8.09.5
NPS38.88888979.62963
Small Business100.0%74.1%
Mid-Market0.0%24.1%
Enterprise0.0%1.9%
Total page views3841,061
Total LLM citations3121,833

Phone2

Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.

Pros

    Ultatel

    Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

    Pros

    • Customer Support
    • Customer Service
    • Reliability
    • Helpful
    • Ease of Use
    • Call Recording