G2 Vendor Directory

Phone2 vs. CallTower

A side-by-side comparison based on G2 review data.

MetricPhone2

by Phone2

CallTower

by CallTower

Overall rating3.94.3
Review count18388
Ease of use8.68.9
Ease of setup9.28.7
Quality of support8.08.9
Meets requirements8.09.2
NPS38.88888953.926702
Small Business100.0%25.2%
Mid-Market0.0%63.3%
Enterprise0.0%11.5%
Total page views384937
Total LLM citations3121,241

Phone2

Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it.

Pros

    CallTower

    Since 2002, CallTower has been at the forefront of transforming global communication, emerging as a leader in enterprise-class cloud communication, collaboration, and CX solutions. We empower businesses with cutting-edge technologies like Microsoft® Teams Operator Connect, Webex by Cisco®, Zoom Phone, and AI-driven contact center solutions, including Webex Contact Center, Five9, and Genesys.

    Pros

    • Customer Support
    • Helpful
    • Reliability
    • Ease of Use
    • Customer Service
    • Easy Setup