G2 Vendor Directory

Backstory vs. Kizen

A side-by-side comparison based on G2 review data.

MetricBackstory

by Backstory

Kizen

by KIZEN

Overall rating4.54.4
Review count63035
Ease of use9.08.8
Ease of setup8.68.5
Quality of support9.29.2
Meets requirements8.99.1
NPS67.71004962.5
Small Business10.7%55.9%
Mid-Market35.0%32.4%
Enterprise54.4%11.8%
Total page views1,018326
Total LLM citations2,775788

Backstory

Backstory (formerly People.ai) is the Revenue Answers Platform for GTM leaders. Revenue leaders ask the same questions every day: Is this deal real? Where's my risk? What do I focus on next? Backstory gives you straight answers - grounded in 100% of actual revenue activity, not CRM guesses. With more than a decade of training AI models on billions of sales interactions, Backstory connects every signal to the right accounts and opportunities and delivers answers where you already work - whether that's your CRM, Claude, Copilot, or other AI tools you already use.

Pros

  • Helpful
  • Customer Support
  • Ease of Use
  • Intuitive
  • Easy Setup
  • Customization

Kizen

Kizen is a leading AI platform for the future of work, redefining how people and AI seamlessly move and improve as one. Founded on the principle that technology should make work more meaningful, Kizen creates AI systems and assistants that learn, adapt, and improve over time, just like the people who use them. Today, Kizen powers millions of mission-critical experiences for leading organizations in highly regulated industries like insurance, healthcare, and financial services. We help companies realize the AI opportunity by delivering production-ready AI assistants for their teams.

Pros

  • Ease of Use
  • Automation Features
  • User-Friendly
  • Efficiency
  • User-Friendly Interface
  • Automations