G2 Vendor Directory

Pega Customer Engagement Suite vs. Zeta Marketing Platform

A side-by-side comparison based on G2 review data.

MetricPega Customer Engagement Suite

by Pegasystems

Zeta Marketing Platform

by Zeta Global

Overall rating4.64.0
Review count10117
Ease of use8.78.0
Ease of setup9.27.9
Quality of support9.48.2
Meets requirements9.88.2
NPS8031.578947
Small Business50.0%16.5%
Mid-Market30.0%45.2%
Enterprise20.0%38.3%
Total page views1361,324
Total LLM citations10515,082

Pega Customer Engagement Suite

Pega's Customer Engagement Suite includes Pega Marketing to engage customers with real-time one-to-one marketing on any channel, Pega Sales Automation to intelligently guide sales professionals and streamline the sales process using AI, and Pega Customer Service to deliver end-to-end service across the entire customer journey. These applications leverage Pega’s proven AI via the Customer Decision Hub– our unified, always-on, customer brain.

Pros

  • Ease of Use
  • Decision Making
  • Journey Management
  • Customer Engagement
  • Workflows
  • Personalization

Zeta Marketing Platform

Zeta Global (NYSE: ZETA) is the AI Marketing Cloud that leverages advanced artificial intelligence and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

Pros

  • Ease of Use
  • Customer Support
  • Features
  • Helpful
  • Performance Results
  • User Interface