OTRS vs. SolarWinds IT Incident Response (Squadcast)
A side-by-side comparison based on G2 review data.
| Metric | OTRS | SolarWinds IT Incident Response (Squadcast) |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 38 | 310 |
| Ease of use | 9.3 | 8.8 |
| Ease of setup | 8.2 | 9.0 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 56.756757 | 60.912052 |
| Small Business | 7.9% | 41.0% |
| Mid-Market | 31.6% | 49.7% |
| Enterprise | 60.5% | 9.4% |
| Total page views | 82 | 280 |
| Total LLM citations | 362 | 1,450 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
SolarWinds IT Incident Response (Squadcast)
SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution.
- Ease of Use
- Alert Management
- Incident Management
- Integrations
- Features
- On-Call Services