OTRS vs. Serviceaide ChangeGear
A side-by-side comparison based on G2 review data.
| Metric | OTRS | Serviceaide ChangeGear |
|---|---|---|
| Overall rating | 4.4 | 3.9 |
| Review count | 38 | 105 |
| Ease of use | 9.3 | 8.4 |
| Ease of setup | 8.2 | 7.8 |
| Quality of support | 9.1 | 8.5 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 56.756757 | 21.153846 |
| Small Business | 7.9% | 11.4% |
| Mid-Market | 31.6% | 49.5% |
| Enterprise | 60.5% | 39.0% |
| Total page views | 82 | 45 |
| Total LLM citations | 362 | 82 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
Serviceaide ChangeGear
We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.
- Incident Management
- Asset Management
- Task Management
- Ticketing System
- Integrations
- Collaboration