OTRS vs. SAP Solution Manager
A side-by-side comparison based on G2 review data.
| Metric | OTRS | SAP Solution Manager |
|---|---|---|
| Overall rating | 4.4 | 3.9 |
| Review count | 38 | 15 |
| Ease of use | 9.3 | 7.1 |
| Ease of setup | 8.2 | 8.1 |
| Quality of support | 9.1 | 7.4 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 56.756757 | 9.090909 |
| Small Business | 7.9% | 6.7% |
| Mid-Market | 31.6% | 26.7% |
| Enterprise | 60.5% | 66.7% |
| Total page views | 82 | 120 |
| Total LLM citations | 362 | 170 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
SAP Solution Manager
SAP Solution Manager is a state-of-the-art management platform to derive maximum value from your SAP solution. It is included in your support engagement with SAP.