OTRS vs. Ivanti ITSM
A side-by-side comparison based on G2 review data.
| Metric | OTRS | Ivanti ITSM |
|---|---|---|
| Overall rating | 4.4 | 4.0 |
| Review count | 38 | 324 |
| Ease of use | 9.3 | 8.1 |
| Ease of setup | 8.2 | 7.4 |
| Quality of support | 9.1 | 8.1 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 56.756757 | 30.744337 |
| Small Business | 7.9% | 14.7% |
| Mid-Market | 31.6% | 33.2% |
| Enterprise | 60.5% | 52.0% |
| Total page views | 82 | 1,039 |
| Total LLM citations | 362 | 153 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
Ivanti ITSM
Ivanti Neurons for ITSM delivers modern, AI‑powered service management that transforms how organizations operate. By combining intelligent automation, predictive insights, and unified IT and security workflows, it accelerates resolutions, enhances productivity, and reduces operational risk. With capabilities that span discovery, incident and request management, automated task orchestration, and real‑time performance measurement, Ivanti Neurons for ITSM helps teams streamline processes, improve user experiences, and achieve meaningful IT and business outcomes, from lowering costs and expanding
- Customization
- Integrations
- Customizability
- Flexibility
- Reporting
- Setup Ease