OTRS vs. IBM Maximo IT
A side-by-side comparison based on G2 review data.
| Metric | OTRS | IBM Maximo IT |
|---|---|---|
| Overall rating | 4.4 | 4.2 |
| Review count | 38 | 18 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.2 | 8.1 |
| Quality of support | 9.1 | 8.7 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 56.756757 | 52.941176 |
| Small Business | 7.9% | 33.3% |
| Mid-Market | 31.6% | 44.4% |
| Enterprise | 60.5% | 22.2% |
| Total page views | 82 | 208 |
| Total LLM citations | 362 | 1,741 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
IBM Maximo IT
IBM Maximo IT enables unified IT Service and Asset Management. Dramatically improve Key Performance Indicators (KPIs) in service delivery, asset utilization, and rate of change in support of an efficient, high velocity business. The velocity of change often determines whether a business can maintain business competitive advantage and thrive. IT/OT Convergence Connected physical enterprise assets (IoT) are now part of the end-to-end IT systems.