OTRS vs. Halo Service Desk
A side-by-side comparison based on G2 review data.
| Metric | OTRS | Halo Service Desk |
|---|---|---|
| Overall rating | 4.4 | 4.5 |
| Review count | 38 | 17 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 8.2 | 8.3 |
| Quality of support | 9.1 | 9.5 |
| Meets requirements | 9.3 | 8.9 |
| NPS | 56.756757 | 64.705882 |
| Small Business | 7.9% | 47.1% |
| Mid-Market | 31.6% | 35.3% |
| Enterprise | 60.5% | 17.6% |
| Total page views | 82 | 90 |
| Total LLM citations | 362 | 472 |
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability
Halo Service Desk
Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 30 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly.