Oracle Service Cloud (formerly RightNow) vs. Kustomer
A side-by-side comparison based on G2 review data.
| Metric | Oracle Service Cloud (formerly RightNow) | Kustomer |
|---|---|---|
| Overall rating | 3.9 | 4.4 |
| Review count | 134 | 566 |
| Ease of use | 8.2 | 9.0 |
| Ease of setup | 7.3 | 8.9 |
| Quality of support | 7.8 | 9.1 |
| Meets requirements | 8.5 | 9.1 |
| NPS | 20.353982 | 63.432836 |
| Small Business | 6.8% | 21.8% |
| Mid-Market | 37.1% | 66.2% |
| Enterprise | 56.1% | 11.9% |
| Total page views | 175 | 1,690 |
| Total LLM citations | 1,079 | 8,760 |
Oracle Service Cloud (formerly RightNow)
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.
- Ease of Use
- Tracking
- Easy Setup
- Time-saving
- Call Management
- Quick Setup
Kustomer
Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.
- Ease of Use
- Features
- Helpful
- Efficiency
- Customer Support
- Time-saving