G2 Vendor Directory

Oracle Service Cloud (formerly RightNow) vs. Appy Pie

A side-by-side comparison based on G2 review data.

MetricOracle Service Cloud (formerly RightNow)

by Oracle

Appy Pie

by Appy Pie LLP

Overall rating3.94.7
Review count1341,391
Ease of use8.29.3
Ease of setup7.39.1
Quality of support7.89.5
Meets requirements8.59.1
NPS20.35398281.984733
Small Business6.8%86.8%
Mid-Market37.1%10.1%
Enterprise56.1%3.1%
Total page views1752,111
Total LLM citations1,07913,289

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

Pros

  • Ease of Use
  • Tracking
  • Easy Setup
  • Time-saving
  • Call Management
  • Quick Setup

Appy Pie

Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing tools. The platform is used by small businesses, entrepreneurs, educators, and teams that need to develop digital products without relying on traditional software development workflows. Appy Pie supports use cases such as building business apps, launching marketing websites, creating customer engagement tools, and developing internal mobile solutions.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Simple
  • Easy Setup
  • Easy Creation