Oracle IT Service Management Suite vs. Puppet Enterprise
A side-by-side comparison based on G2 review data.
| Metric | Oracle IT Service Management Suite | Puppet Enterprise |
|---|---|---|
| Overall rating | 4.1 | 4.2 |
| Review count | 37 | 43 |
| Ease of use | 8.2 | 7.7 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 8.2 | 8.7 |
| Meets requirements | 8.6 | 8.5 |
| NPS | 28.571429 | 39.534884 |
| Small Business | 13.5% | 4.8% |
| Mid-Market | 21.6% | 35.7% |
| Enterprise | 64.9% | 59.5% |
| Total page views | 105 | 233 |
| Total LLM citations | 99 | 295 |
Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
Puppet Enterprise
Perforce Puppet is an enterprise platform for secure infrastructure automation and governance. Built for platform, DevOps, and security teams, it enables organizations to define and enforce desired state across infrastructure, automate remediation, and scale with confidence. With policy-driven automation and support for both agent-based and agentless workflows, Puppet reduces manual effort while supporting continuous compliance across complex environments.