Oracle IT Service Management Suite vs. IBM Apptio
A side-by-side comparison based on G2 review data.
| Metric | Oracle IT Service Management Suite | IBM Apptio |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 37 | 204 |
| Ease of use | 8.2 | 8.3 |
| Ease of setup | 8.3 | 7.7 |
| Quality of support | 8.2 | 8.6 |
| Meets requirements | 8.6 | 8.7 |
| NPS | 28.571429 | 51.741294 |
| Small Business | 13.5% | 13.8% |
| Mid-Market | 21.6% | 18.2% |
| Enterprise | 64.9% | 67.9% |
| Total page views | 105 | 1,000 |
| Total LLM citations | 99 | 3,900 |
Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
IBM Apptio
IBM Apptio is a comprehensive, suite of IT Financial Management (ITFM) solutions designed to help organizations modernize how they plan, understand, and optimize IT spend. Whether you’re building foundational ITFM capabilities or advancing a mature practice, IBM Apptio meets you where you are and scales with you as your needs evolve. Built for speed and ease of use, IBM Apptio enables teams to replace manual spreadsheets and quickly gain defensible visibility of financial and operational data, through streamlined, automated workflows.
- Ease of Use
- Useful
- Reporting
- Cost Efficiency
- Customization
- Easy Setup