Oracle IT Service Management Suite vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Oracle IT Service Management Suite | Freshservice |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 37 | 1,366 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 8.3 | 9.0 |
| Quality of support | 8.2 | 9.1 |
| Meets requirements | 8.6 | 9.0 |
| NPS | 28.571429 | 75.644917 |
| Small Business | 13.5% | 18.0% |
| Mid-Market | 21.6% | 60.9% |
| Enterprise | 64.9% | 21.1% |
| Total page views | 105 | 3,143 |
| Total LLM citations | 99 | 28,238 |
Oracle IT Service Management Suite
Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface