Oracle Engagement Cloud Connector vs. livepro Knowledge Management

The Oracle Engagement Cloud Connector for Genesys Cloud is the out-of-the-box solution to integrate all the Genesys Cloud channels inside Oracle Engagement Cloud (also known as Oracle Fusion) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside Oracle Engagement Cloud so always visible and accessible whatever interaction is managed by the agent.

livepro’s premium knowledge management solution is widely trusted by contact centers and enterprise organizations around the world for its ability to deliver fast, accurate, and consistent information where it matters most. Purpose-built for high-demand service environments, livepro empowers agents with a centralized, easy-to-use platform that removes complexity and eliminates the need to search through lengthy documents. Instead, agents receive clear, concise answers—powered by AI-enhanced search and structured decision workflows—ensuring better outcomes in less time.