Opsgenie vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Opsgenie | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 53 | 1,366 |
| Ease of use | 8.6 | 9.3 |
| Ease of setup | 8.5 | 9.0 |
| Quality of support | 8.7 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 49.056604 | 75.644917 |
| Small Business | 28.3% | 18.0% |
| Mid-Market | 54.7% | 60.9% |
| Enterprise | 17.0% | 21.1% |
| Total page views | 376 | 3,143 |
| Total LLM citations | 1,811 | 28,238 |
Opsgenie
Opsgenie is a modern incident management solution for operating always-on services. Trusted thousands of customers worldwide, Opsgenie provides solutions for alerting and on-call management. We enable companies to effectively respond to their IT/DevOps issues. Opsgenie empowers teams to develop incident response plans, collaborate and coordinate the response actions and analyze response effectiveness. Learn why Opsgenie is the fastest growing alert routing and incident management solution on the market, www.opsgenie.com
- Alert Management
- Features
- Automation
- Alerting System
- Ease of Use
- Integrations
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface