G2 Vendor Directory

OpenText Solutions Business Manager (SBM) vs. ProcessMaker

A side-by-side comparison based on G2 review data.

MetricOpenText Solutions Business Manager (SBM)

by OpenText

ProcessMaker

by Decisions

Overall rating4.44.3
Review count12305
Ease of use8.78.8
Ease of setup8.38.2
Quality of support8.78.4
Meets requirements9.08.8
NPS58.33333356
Small Business16.7%26.2%
Mid-Market8.3%39.7%
Enterprise75.0%34.1%
Total page views101390
Total LLM citations831,942

OpenText Solutions Business Manager (SBM)

Save time by accelerating business processes with orchestration, workflows, and process enforcement.

Pros

  • Ease of Use
  • Productivity Improvement
  • Features
  • Workflow Efficiency
  • Customization
  • User Interface

ProcessMaker

ProcessMaker is a Process Orchestration and Automation platform built to take you beyond basic workflow tools. It connects people, systems, and AI, so you can orchestrate end-to-end work reliably—and run it at scale. ProcessMaker combines agentic AI, deep process intelligence, and intuitive process modelers in one platform. Founded in 2000, ProcessMaker is trusted globally to manage real operational complexity with the governance and flexibility enterprises require. With intuitive drag-and-drop modelers, teams can design, run, and optimize workflows fast.

Pros

  • Ease of Use
  • Process Automation
  • Efficiency
  • Automation
  • Ease of Work
  • Ease of Learning