OpenText Service Management Automation X (SMAX) vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | Serval |
|---|---|---|
| Overall rating | 4.2 | 4.9 |
| Review count | 72 | 14 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.6 | 9.5 |
| Quality of support | 8.2 | 9.6 |
| Meets requirements | 8.7 | 9.5 |
| NPS | 42.857143 | 100 |
| Small Business | 18.1% | 21.4% |
| Mid-Market | 23.6% | 64.3% |
| Enterprise | 58.3% | 14.3% |
| Total page views | 180 | 318 |
| Total LLM citations | 1,595 | 637 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.