OpenText Service Management Automation X (SMAX) vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | OpenText Service Management Automation X (SMAX) | Freshservice |
|---|---|---|
| Overall rating | 4.2 | 4.6 |
| Review count | 72 | 1,366 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.6 | 9.0 |
| Quality of support | 8.2 | 9.1 |
| Meets requirements | 8.7 | 9.0 |
| NPS | 42.857143 | 75.644917 |
| Small Business | 18.1% | 18.0% |
| Mid-Market | 23.6% | 60.9% |
| Enterprise | 58.3% | 21.1% |
| Total page views | 180 | 3,143 |
| Total LLM citations | 1,595 | 28,238 |
OpenText Service Management Automation X (SMAX)
OpenText™ SMAX delivers a smart approach to service management, with full capabilities for IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). Empower users to self-resolve common requests with private generative AI chatbots that offer human-like responses. Give your team what they need—ITIL best-practice templates, codeless configurations, and built-in AI and analytics for automating workflows, improving processes, and solving issues. With SaaS deployment, SMAX eliminates the hassle of installation, maintenance, and upgrade.
- Ease of Use
- Helpful
- Integrations
- Time Management
- Cloud Services
- Software Updates
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface