G2 Vendor Directory

Ooma Office vs. Genesys Cloud CX

A side-by-side comparison based on G2 review data.

MetricOoma Office

by Ooma, Inc.

Genesys Cloud CX

by Genesys

Overall rating4.54.4
Review count1341,581
Ease of use9.19.1
Ease of setup9.28.6
Quality of support9.28.5
Meets requirements9.28.8
NPS75.38461558.333333
Small Business100.0%14.3%
Mid-Market0.0%45.0%
Enterprise0.0%40.7%
Total page views7084,207
Total LLM citations6,24126,251

Ooma Office

Ooma Office is an award-winning business communication solution designed to grow with your business. Whether you have 2 or 200 employees, Ooma delivers flexible, scalable voice and collaboration tools that are easy to manage. Ooma Office customers save an average of 50% per line compared to competing services. With unlimited line expansion, a simple do-it-yourself setup, and no contracts or long-term commitments, Ooma Office VoIP phone service makes it easy to scale at your own pace. Ooma offers 100+ powerful business phone features to support a seamless communications experience.

Pros

  • Easy Setup
  • Ease of Use
  • Business Tools
  • Intuitive
  • Customer Service
  • User-Friendly

Genesys Cloud CX

Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.

Pros

  • Ease of Use
  • Features
  • Reliability
  • Efficiency
  • Helpful
  • Intuitive