Onward Checkout+ vs. Extend
A side-by-side comparison based on G2 review data.
| Metric | Onward Checkout+ | Extend |
|---|---|---|
| Overall rating | 4.9 | 4.5 |
| Review count | 45 | 61 |
| Ease of use | 9.7 | 9.0 |
| Ease of setup | 9.7 | 8.9 |
| Quality of support | 10.0 | 9.2 |
| Meets requirements | 9.6 | 9.2 |
| NPS | 97.777778 | 73.770492 |
| Small Business | 88.1% | 81.7% |
| Mid-Market | 11.9% | 13.3% |
| Enterprise | 0.0% | 5.0% |
| Total page views | 479 | 426 |
| Total LLM citations | 1,599 | 1,775 |
Onward Checkout+
Onward is the post-purchase experience platform that helps brands protect every order and delight every customer. With VIP Protection, shoppers get fast resolutions for lost, stolen, or damaged packages while merchants gain peace of mind knowing claims are handled within twenty-four hours. Onward also powers seamless returns, flexible order editing, carbon-neutral shipping, and merchant-defined satisfaction guarantees. For merchants, Onward is more than protection—it is a growth engine.
- Customer Support
- Easy Setup
- Easy Integrations
- Ease of Use
- Customer Focused
- Quick Response
Extend
Extend is designed to help brands boost their profit margins and build post-purchase customer relationships that last. Our modern, AI-powered technology platform powers both product and shipping protection offerings, making it easy to integrate into any retail infrastructure. Extend’s easy and approachable customer-first experience keeps your customers using your products. We handle everything from offer merchandising and optimization to claims adjudication, so your customers are never passed off to a third-party insurance provider.