OneHash Chat vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | OneHash Chat | LiveAgent |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 13 | 1,538 |
| Ease of use | 9.8 | 9.1 |
| Ease of setup | 9.5 | 8.9 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.6 | 9.0 |
| NPS | 100 | 69.277515 |
| Small Business | 61.5% | 66.6% |
| Mid-Market | 38.5% | 23.5% |
| Enterprise | 0.0% | 9.9% |
| Total page views | 22 | 1,682 |
| Total LLM citations | 14 | 13,109 |
OneHash Chat
OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based
- Ease of Use
- Communication
- Sharing
- Easy Communication
- Messaging Features
- Interface Ease
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple