G2 Vendor Directory

NobelBiz Voice Carrier Network vs. LiveAgent

A side-by-side comparison based on G2 review data.

MetricNobelBiz Voice Carrier Network

by NobelBiz

LiveAgent

by QualityUnit

Overall rating4.34.5
Review count101,538
Ease of use8.29.1
Ease of setup9.48.9
Quality of support8.99.2
Meets requirements8.89.0
NPS6069.277515
Small Business60.0%66.6%
Mid-Market10.0%23.5%
Enterprise30.0%9.9%
Total page views271,682
Total LLM citations213,109

NobelBiz Voice Carrier Network

The NobelBiz Voice Carrier Network is the only VoIP interconnected provider built to service contact-center-specific traffic, with multiple redundancies across the globe. As a result, our telecom network offers uninterrupted uptime and an impressive geographical footprint, delivering the best possible voice quality at a fair price. Because we focus solely on the contact center niche, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of the call center industry.

Pros

  • Reliability
  • Customer Support
  • Customer Service
  • Efficiency
  • VoIP Services
  • Call Recording

LiveAgent

LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).

Pros

  • Ease of Use
  • Features
  • Customer Support
  • Helpful
  • Efficiency
  • Simple