G2 Vendor Directory

NEXT vs. Userbrain

A side-by-side comparison based on G2 review data.

MetricNEXT

by NEXT

Userbrain

by Userbrain

Overall rating4.64.5
Review count1735
Ease of use8.79.4
Ease of setup9.89.7
Quality of support9.79.4
Meets requirements8.99.0
NPS82.35294177.142857
Small Business23.5%78.8%
Mid-Market41.2%15.2%
Enterprise35.3%6.1%
Total page views54440
Total LLM citations2101,346

NEXT

Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group.

Pros

    Userbrain

    User testing how it should be – easy, fast, and affordable. Userbrain allows you to watch videos of real people interacting with your product. Observe their behavior to discover what’s working for your product, and what’s not. Test websites, mobile apps, and prototypes on smartphones, desktops, and tablets. Userbrain is your go-to tool for remote unmoderated user testing. Get started in minutes, and get results in hours. There’s no hassle with Userbrain. You don’t need to install any code or book a sales call to start testing. Simply start a free trial and get 2 testers when you sign up.

    Pros

    • Implementation Ease
    • Research Efficiency
    • Reporting
    • Customer Support
    • Ease of Use
    • Survey Management